Refund policy

Return & Refund Policy

At Mediocta, customer satisfaction matters to us.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order details and clear photos.

Returns and refunds are subject to review and approval. Items must be unused and in their original condition where applicable. Hygiene-sensitive products may be excluded unless faulty or incorrectly supplied.

Please contact us before returning any item. Approved refunds will be processed using the agreed refund method and in accordance with applicable law.

For assistance, contact our customer support team.